At BooksIn.co.uk, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, purchase physical books or eBooks, or contact our customer support team.
By using our website, you acknowledge the information provided in this Privacy Policy.
We aim to handle personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
BooksIn.co.uk is an online bookstore offering physical books and digital eBooks to customers in the United Kingdom.
For the purposes of applicable data protection law, the organisation responsible for processing your personal information is:
Website: https://booksin.co.uk
Email: info@booksin.co.uk
Business Address: 1 Prewett St, Redcliffe, Bristol BS1 6PB, United Kingdom
2. Information We Collect
When you visit or make a purchase through BooksIn.co.uk, we may collect the following types of information.
Personal Information
- Full name
- Email address
- Telephone number, where provided
- Billing address
- Shipping address
- Customer account information, if applicable
Order and Transaction Information
- Products purchased
- Order numbers and transaction history
- Payment status and transaction references
- Delivery information
- Refund and return records
Payment Information
Payments are handled through third-party payment service providers.
We may receive limited payment-related information, such as payment status, transaction identifiers and card details in a masked format.
We do not ordinarily receive or store complete payment card numbers when payments are processed by external payment providers.
Technical and Usage Information
When you access our website, we may collect technical information such as:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Website interaction data
- Cookies and similar technologies
3. How We Use Your Information
We use personal information for legitimate business purposes, including:
- Processing and fulfilling book and eBook orders.
- Providing digital access to purchased eBooks.
- Arranging shipping and delivery of physical books.
- Sending order confirmations and delivery updates.
- Responding to customer enquiries.
- Processing returns, refunds and cancellations.
- Preventing fraudulent transactions and maintaining website security.
- Improving our website and customer experience.
- Meeting applicable legal and regulatory obligations.
- Sending promotional communications where permitted by law.
We will only use your personal data where we have an appropriate lawful basis.
4. Legal Basis for Processing Personal Data
Under UK GDPR, we rely on the following lawful bases where applicable.
Performance of a Contract
We process information necessary to complete purchases, deliver products, provide eBook access and fulfil our contractual obligations.
Legal Obligations
We may process and retain information to comply with tax, accounting, consumer protection and other legal requirements.
Legitimate Interests
We may process information for legitimate business purposes, including fraud prevention, website security, customer service and service improvements, where those interests are not overridden by your rights.
Consent
Where required, we obtain your consent before using non-essential cookies or sending certain marketing communications.
You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
5. Payment Security
We take reasonable measures to help protect customer payment information.
Payments made through BooksIn.co.uk are processed using supported third-party payment providers.
These providers are responsible for processing payment information in accordance with their applicable security standards and privacy practices.
We recommend reviewing the privacy policies of the payment providers available during checkout.
6. eBook Purchases and Digital Delivery
When you purchase an eBook, we may process your name, email address, order details and relevant transaction information to fulfil your purchase.
This information may be used to:
- Confirm successful payment.
- Provide access to purchased digital content.
- Send purchase confirmations.
- Resolve download or access issues.
- Provide customer support.
We retain relevant purchase records where necessary for contractual, legal and accounting purposes.
7. Cookies and Tracking Technologies
BooksIn.co.uk may use cookies and similar technologies to support website functionality and improve the browsing experience.
Cookies may be used for:
- Maintaining shopping basket functionality.
- Supporting secure checkout.
- Remembering website preferences.
- Understanding website performance.
- Measuring visitor activity, where applicable.
Essential cookies may be used where necessary to operate the website.
Where required by UK law, we will obtain your consent before placing non-essential cookies, including certain analytics and advertising cookies.
You can manage cookies through your browser settings and any cookie preference controls available on our website.
8. Sharing Your Personal Information
We do not sell your personal information to third parties.
We may share relevant personal data with trusted service providers where necessary to operate our business, including:
- Payment processing providers.
- Shipping and courier companies.
- Website hosting and technical support providers.
- Digital product delivery services.
- Customer support and email service providers.
- Analytics or marketing providers, where applicable and legally permitted.
We only share information that is reasonably necessary for the relevant purpose.
We may also disclose personal information where required by law or in response to valid legal requests.
9. International Data Transfers
Some of our service providers may process or store personal information outside the United Kingdom.
Where personal data is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection requirements.
This may include relying on UK adequacy regulations or approved contractual safeguards where necessary.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods depend on the type of information and the purpose for which it was collected.
For example:
- Order and transaction records may be retained to meet accounting and tax obligations.
- Customer service communications may be retained to resolve enquiries and disputes.
- Account information may be retained while an account remains active and for an appropriate period afterwards.
- Marketing information may be retained until consent is withdrawn or another applicable retention condition is met.
When personal information is no longer required, we will securely delete or anonymise it, unless further retention is legally necessary.
11. How We Protect Your Information
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration and disclosure.
These measures may include secure website connections, access controls and the use of reputable service providers.
Although we take reasonable precautions, no method of transmitting or storing information online can be guaranteed to be completely secure.
12. Your Data Protection Rights
Under applicable UK data protection law, you may have the right to:
- Access: Request a copy of the personal information we hold about you.
- Rectification: Request correction of inaccurate or incomplete information.
- Erasure: Request deletion of your personal information in certain circumstances.
- Restriction: Request that we limit certain processing activities.
- Data Portability: Request the transfer of eligible personal data.
- Objection: Object to certain processing activities, including direct marketing.
- Withdraw Consent: Withdraw consent where processing is based on consent.
- Automated Decisions: Exercise applicable rights concerning qualifying automated decision-making.
These rights are subject to applicable legal conditions and exceptions.
To exercise your rights, please contact us using the details provided below.
We will respond within the time limits required by applicable law.
13. Marketing Communications
We may send promotional emails about books, eBooks, special offers and other relevant updates where we have a lawful basis to do so.
You can opt out of marketing communications at any time by using the unsubscribe link included in promotional emails or by contacting us directly.
Opting out of marketing communications will not prevent us from sending essential transactional messages relating to your orders.
14. Children’s Privacy
BooksIn.co.uk offers books for readers of different ages, including children’s books.
However, our online purchasing services are intended for individuals who can lawfully enter into purchase agreements or who have appropriate parental or guardian involvement.
We do not knowingly collect personal information from children in circumstances where doing so would be unlawful.
If you believe a child has provided personal information to us inappropriately, please contact us so we can investigate.
15. Third-Party Websites
Our website may contain links to external websites or services.
We are not responsible for the privacy practices or content of third-party websites.
We encourage customers to review the privacy policies of any external websites they visit.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality or legal requirements.
Any updates will be published on this page with a revised “Last Updated” date.
Where required by law, we will provide additional notice of material changes.
17. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us.
Website: https://booksin.co.uk
Email: info@booksin.co.uk
Business Address: 1 Prewett St, Redcliffe, Bristol BS1 6PB, United Kingdom
We aim to respond to privacy-related enquiries promptly and in accordance with applicable data protection legislation.