At BooksIn.co.uk, we are committed to providing a reliable and enjoyable shopping experience. We want every customer to be satisfied with their purchase.
Please read our Returns & Refunds Policy carefully before placing an order. This policy applies to physical books and digital eBooks purchased through our website.
1. Returns for Physical Books
Customers have the right to cancel most online purchases of physical books within 14 days of receiving their order, in accordance with UK consumer protection regulations.
To request a return, please contact our customer support team within 14 days of receiving your order.
Once you have notified us of your decision to cancel, you have an additional 14 days to return the books.
Returned books should be securely packaged and handled with reasonable care. We may reduce the refund amount if the books have lost value due to handling beyond what is necessary to inspect them.
2. How to Request a Return
To request a return, please contact our customer support team and provide the following information:
- Your full name
- Your order number
- The book or books you wish to return
- The reason for the return, if applicable
Our team will provide the necessary return instructions and return address.
Please contact us before sending any items back.
3. Return Shipping Costs
For returns due to a change of mind, customers are responsible for return postage costs, provided this was disclosed before purchase.
If you receive a damaged, faulty or incorrect book, BooksIn.co.uk will cover reasonable return shipping costs where a return is required.
We recommend using a tracked delivery service when returning physical books.
4. Refunds for Physical Books
Once your returned books have been received and inspected, we will process any refund due to your original payment method.
For statutory cancellations, refunds will be issued within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever is earlier.
Refunds will include any original standard delivery charges where required by law. As we offer free standard shipping, there is normally no original delivery charge to refund.
Please note that your bank or payment provider may take additional time to make the refunded amount available.
5. eBook Returns & Refunds Policy
All eBook sales are final and non-refundable.
As eBooks are digital products delivered instantly after successful payment, we do not offer refunds, returns or exchanges for change-of-mind purchases once digital delivery has started, provided the customer has expressly consented to immediate delivery, acknowledged the loss of their 14-day cancellation right and received the legally required confirmation.
Please ensure you select the correct eBook before completing your purchase.
For technical issues with your eBook purchase, please contact our customer support team.
6. Damaged, Faulty or Incorrect Physical Books
If you receive a damaged, defective or incorrect book, please contact us as soon as possible.
To help us resolve the issue, provide your order number, a description of the problem and photographs where available.
We will review your request and offer an appropriate remedy, including a replacement or refund where required by law.
Your statutory rights in relation to faulty or misdescribed goods are not affected by our standard returns policy.
7. Order Cancellations
If you wish to cancel an order for physical books, please contact us as soon as possible.
If your order has not yet been dispatched, we will make every effort to cancel it before shipping.
If your order has already been dispatched, you may still exercise your applicable statutory cancellation rights.
For eBooks, cancellation rights depend on whether digital delivery has started and whether the legal requirements for losing the cancellation right have been satisfied.
8. Missing or Undelivered Orders
If your physical book order has not arrived within the estimated delivery period of 4–8 business days, please contact our customer support team.
We will investigate the delivery status and arrange an appropriate resolution.
Where an order is lost or not delivered, customers retain their applicable rights to a replacement or refund.
9. Contact Us
For any questions about returns, refunds, cancellations or problems with your purchase, please contact us.
Website: https://booksin.co.uk
Email: info@booksin.co.uk
We aim to respond to customer enquiries as quickly as possible.